A Culture Of Customer Service
What makes great customer service? That's something we think about every day at TalentScreen. Based on years of feedback from our customers and their requirements, we have distilled it into our core elements, and these elements form part of our company mission statement.
Great performance can never come without great people and culture, and the opposite is also true – great people and culture are affiliated most with high-performing organisations. We moved from a focus on the “what” of business to the “how” and “why” our customers operate.
We hire the best people, and we frame them in a culture that lets them deliver consistently higher service levels. And when our processes are at odds with our customers, we change our processes, not the other way around!
Know your customer and their business. Every one of our customers has unique requirements.
Our customers should be for life. Trust & confidence can only be built by experiences over time.
Some tasks are challenging. Stay focused and see them through to completion.
Invest in yourself. Our customers rely on our expertise.
When our customers need us, they need us. Responsive, honest communication is part of our job description.