A Culture Of Customer Service

What makes great customer service? That's something we think about every day at TalentScreen. Based on years of feedback from our customers and their requirements, we have distilled it into our core elements, and these elements form part of our company mission statement. Great performance can never come without great people and culture, and the opposite is also true – great people and culture are affiliated most with high-performing organisations. We moved from a focus on the “what” of  business to the “how” and “why” our customers operate. We hire the best people, and we frame them in a culture that lets them deliver consistently higher service levels. And when our processes are at odds with our customers, we change our processes, not the other way around!	1	Affinity  Know your customer and their business. Every one of our customers has unique requirements.
	2	Think Long Our customers should be for life. Trust & confidence can only be built by experiences over time.
	3	Work Ethic Some tasks are challenging. Stay focused and see them through to completion.
	4	Knowledge Invest in yourself. Our customers rely on our expertise.
	5	Be Available When our customers need us, they need us. Responsive, honest communication is part of our job description.

The Next Chapter

By 2015, our screening division represented the majority of our business, and the decision was made to make background checks our core business, and our only business. In 2016, we completed our re-branding to TalentScreen, in line with our new corporate charter and market focus. With the re-branding complete, our focus is on being the leader in best practice customer and candidate experience, and quality of service. We work with government agencies, our partners, and technology companies to drive change and continuous improvement in the way information is accessed, and how it can be delivered to our clients in the most expeditious method possible.

It takes global accreditations, partnerships and alliances to deliver world class background checks and pre-employment screening services.

Your candidates come from every country and continent from around the world. At TalentScreen, we have the global reach required to provide the same quality of service wherever background checks are required. We maintain an ever expanding alliance of partners and suppliers to help deliver global capability, whether a credit check in Belarus or a police check in Botswana. 

Built by us, for us, to better serve our customers

Our world-class technological excellence is based on our ongoing investment in R&D, our in-house software development team, and our belief that great customer service can only be a reflection of the systems that deliver it.

 

At the heart of TalentScreen systems is a dedicated workflow engine and automated job routing system. We knew that automation = efficiency, and efficiency is what our client base demanded. We have some of the smartest software developers in the world working for us, who wake up every day thinking about how our systems can make life easier for our clients, and deliver a better candidate experience.

Inbound jobs are routed directly to your verifiers, who are chosen based on your industry, and the types of checks you require. When an order is accepted, system clocks start ticking and every type of check has a completion KPI, with the same sophisticated workflow engine alerting and re-routing if a check is nearing a deadline.

In a time of rising negligent hiring lawsuits, increasing compliance requirements and penalties, as well as the never ending requirement to do more with less, can you afford not to check? The impact of a bad hire is well documented, as are the effects on output, morale, customers and reputation. At TalentScreen, we can package any combination from our range of checks to ensure you have the best possible chance of hiring the right people, every time.

These are just some of the areas impacted, but we are only a phone call away, and happy to share much of the information we gather on the positive cost-benefits of pre-employment screening.